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Frequently Asked Questions

Our Products

We take pride in crafting high-quality products for your home design. We firmly believe that fragrance is the essential finishing touch to elevate your space and express your unique style. With our dedicated team handling development, design, production, and shipping from our Florida HQ, choosing KASHCURE, ensures that you’re investing in meticulously crafted products. Trust in the care and commitment we put into every item to enhance your home experience.

At KASHCURE, we cherish our animals just as much as you do, and our products are carefully formulated to be generally safe for use in households shared with pets. Rest assured, our products are never tested on animals. However, it’s crucial to follow our recommended usage guidelines as indicated on our warning labels. To ensure the well-being of your pets (and little ones too!), we advise keeping your KASHCURE products out of their reach, as certain essential oils may irritate the skin or be toxic to specific animal breeds. Take extra caution with smaller animals, as they can be particularly sensitive to their environments. If you have any questions or concerns about using KASHCURE products around your pet, we recommend consulting your veterinarian for the best advice regarding your furry friend.
Our products are crafted to elevate, not make you nauseous, your everyday experience. As a result, their scent throw is designed to be more intimate compared to other products on the market. To ensure that your space is perfectly scented, we recommend using each product in an appropriately sized area.
To extend the lifespan of our reed diffusers, it’s essential to protect them from direct sunlight, heat, and humidity. Additionally, we recommend flipping the reeds on a weekly basis or whenever you notice the fragrance becoming faint. This simple care routine ensures that you get the most out of your reed diffusers, maintaining a consistent and long-lasting aromatic experience.
We uphold stringent standards for the ingredients we use, understanding that you use our products around those you love. We produce only what we would personally use at home with our own families. Like all household products, it’s crucial to follow our usage instructions and keep them out of reach of pets and children. If you have any concerns, we advise consulting with your physician or healthcare professional before use to ensure the safety of both you and your loved ones.

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Orders

Our logistics partner is committed to swiftly processing and dispatching your order. Please note that once your order is submitted, we regret to inform you that we are unable to accommodate any changes, be it address modifications, item alterations, or cancellation requests. This is due to our streamlined and efficient fulfillment process designed to get your order to you as quickly as possible. We appreciate your understanding and encourage you to review your order carefully before finalizing your purchase. If you have any concerns or inquiries, feel free to reach out to our customer support team for assistance.

We understand that choosing the ideal scent is a personal journey, which is why we’ve introduced our gift cards. Let your loved ones explore and select their favorite KASHCURE fragrance from our exquisite product suite.

Here’s how our gift cards operate: Upon purchase, the gift cards are promptly delivered via email and include easy-to-follow redemption instructions. It’s important to note that we exclusively provide digital gift cards, and no physical cards will be shipped.

To ensure a personalized touch, if you wish for the gift card to be directly delivered to the recipient’s inbox, kindly provide their email address during the checkout process—not yours. Alternatively, you have the flexibility to email the gift card to yourself initially and then effortlessly forward or print it for a thoughtful presentation.

Yes! We offer local pickup at the Coral Square Mall, FL.

Yes! We offer Shop Pay installments on orders $45+.

We would love to! But we currently do not offer refunds, exchanges or returns at this time.

Shipping

We ship domestically, Canada and Jamaica

Orders are typically processed and shipped off within 3-5 business days. During major sales or holidays, please anticipate additional processing time. Once an order is placed, modifications are not possible. If assistance is needed, please reach out to [email protected], providing detailed information, and our team will do their utmost to assist you. Our support team is available Monday through Friday.

You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48 hours once a label has been created. If you are not seeing it in your email, please send us a message at [email protected].

Please reach out to [email protected] with your order number and proof of damage to request a replacement within 48 hours of receiving your shipment.

Once your package departs from our headquarters, the delivery timeline, inclusive of any potential delays, is solely within the carrier’s domain. We kindly request our customers to allow 3-5 business days from the delivery date for the package to navigate its way to the correct address.

Occasionally, carriers may prematurely mark a package as delivered, even before it reaches its final destination. In some instances, the package may be directed to an Access Point/Locker for customer pickup. For shipping and delivery-related concerns, we recommend reaching out directly to the carrier as they possess more detailed information.

We strongly advise customers to verify the accuracy of their shipping address before completing the checkout process. KASHCURE is not responsible for missing, lost, or stolen packages arising from inaccurately entered shipping information. It’s important to note that we are unable to facilitate address changes with the carrier once the package has undergone processing.

If, after 3 business days from the recorded delivery date, you are still unable to locate your order, please contact us at [email protected] for further assistance. Your satisfaction is our priority, and we are here to help resolve any issues you may encounter with your shipment.