Here’s how we ship your order, what to expect, and how to reach us if you need help.
Processing
We process and ship orders within 3 to 5 business days. Big sales and holidays can add a few extra days.
Once you place an order, we can’t change it. If you need help, email info@kashcure.com with your order details and we’ll do our best for you. Our team answers Monday through Friday.
Domestic shipping
Shipping is free on every US order. After the carrier picks up and scans your package, it arrives in 2 to 7 business days, depending on the shipping method and where it’s going.
We email your shipping confirmation as soon as we create your label. Tracking can take up to 48 hours to show updates after that.
Lost or stolen packages
Once your order ships, the carrier handles its tracking and delivery. KASHCURE isn’t responsible for lost or stolen packages, and we can’t replace them at this time.
If you think your package was lost or stolen, email info@kashcure.com within 60 days of the ship date. We’ll help you file a claim with the carrier.
International shipping
Right now we ship to Canada and Jamaica only.
Canada: shipping is a flat $25.
Jamaica: give us your home address in Jamaica. A shipping service that works with KASHCURE brings your package there, and then you contact the shipper to arrange pickup.
Refunds, exchanges and returns
We wish we could! Right now we don’t offer refunds, exchanges or returns.
Tracking
Every order gets a tracking number as soon as we print the label. Watch your email for updates, or check your order any time on our order tracking page.
Duties and taxes
You pay any customs fees, taxes and duties on your order. Customs agents decide when to release your package, and they sometimes delay deliveries.
Need help?
Email us at info@kashcure.com or kashcure@gmail.com with any questions.